At Doughnut Official, we are committed to delivering high-quality products. Each item is carefully inspected before shipping. However, if your order arrives damaged or incorrect, we are happy to assist you with a return or exchange.
Return & Exchange Eligibility
Conditions for Returns & Exchanges:
- The item must be unworn, unused, with all original tags attached, and in its original packaging.
- The item must be in its original, resellable condition — intact, undamaged, and free from creases, folds, or compression marks.
- We reserve the right to refuse a refund or deduct a processing/handling fee if the returned item does not meet the above condition requirements.
- A receipt or proof of purchase is required.
- Returns without prior communication will not be accepted.
- Promotional or sale items are non-refundable and non-exchangeable.
- Orders purchased from distributors, marketplaces, or retail stores cannot be refunded through Doughnut Official.
Refunds:
- Change of Mind: If you wish to return an item for any reason other than damage, defect, or incorrect item, a refund will be issued excluding shipping costs.
- Defective or Incorrect Items: If you receive a damaged, defective, or incorrect item, you are eligible for a full refund, including the return shipping fee.
- Refunds will be issued to the original payment method and may take 5-10 business days to process.
Exchanges:
- We offer exchanges within 10 days of purchase if you receive a damaged, defective, or incorrect item.
- The replacement item will be shipped using the same shipping method as the original order, with no additional charge.
- If you return a damaged, defective, or incorrect item, the return shipping fee will be refunded.
- If you wish to exchange your item for a different model or color, you are responsible for the return shipping fee and the reshipping fee.